Privacy Policy

This policy explains how JTW Haulage Ltd ("JTW Haulage", "we", "us") collects, uses and protects personal data when you use this website, request a quote, or book a service. We are a data controller for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

JTW Haulage Ltd, 14 Kesteven Court, Habrough, Immingham, DN40 3AN, United Kingdom. You can contact us about privacy matters at info@jtwhaulage.online.

2. Information we collect

• Contact and enquiry details you submit through our contact form: name, company, email, phone, route and load information, and any message content.
• Booking and quote details when you request a quote or booking: collection/delivery information, consignment details, and billing information needed to raise an invoice. We do not take payment through this website, so we do not collect or store card details.
• Technical data such as IP address, browser type, and pages visited, collected automatically to keep the site secure and working correctly.

3. How we use your information

• To respond to quote requests and enquiries.
• To plan, confirm and deliver booked freight services, including preparing customs and shipping documentation.
• To raise invoices and maintain accounting records.
• To send service-related updates (e.g. collection/delivery confirmations).
• To meet legal, tax and regulatory obligations relating to road freight and commercial transport.

4. Legal basis for processing

We process personal data on the basis of: performance of a contract (fulfilling a booking), legitimate interests (responding to enquiries, improving our service), and legal obligation (record-keeping required for commercial freight and tax purposes).

5. Sharing your information

We share information with trusted third parties only where necessary to deliver our service:

• Customs and border authorities — where required for cross-border freight movements.
• Subcontracted hauliers or agents — only where needed to fulfil a specific booking, and only with the minimum information required.
• Our accounting/invoicing provider — solely to raise and manage invoices for completed bookings.

We do not sell personal data to third parties.

6. Data retention

We keep booking and invoicing records for as long as required by UK tax and commercial law (typically six years), and enquiry data for as long as reasonably needed to respond to and follow up on your request.

7. Your rights

Under UK data protection law you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to data portability where applicable. To exercise any of these rights, contact info@jtwhaulage.online. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

8. Cookies

This site uses only the minimum technical functionality required to operate correctly and, where applicable, to detect spam submissions on our enquiry form. We do not use third-party advertising trackers.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page shows when it was last revised.