Frequently Asked Questions

Can't find what you need? Contact dispatch directly.

We run UK-wide collections and deliveries, plus cross-Channel freight into Ireland, France, Belgium, the Netherlands, Germany, Spain, Italy, Poland and Sweden. If your route isn't listed, ask — we may still be able to plan it.

Yes. We run full-load (FTL) for dedicated trailers and part-load/groupage (LTL) for smaller consignments sharing a run, which usually works out cheaper for single pallets or partial loads.

Use the form on our Contact page with your route, weight and preferred date, or call the dispatch desk directly. Most quotes are returned the same working day.

Both. We work with businesses on contracted and ad-hoc freight, and with individuals who need a one-off collection — for example a single pallet, furniture item, or small consignment.

Typically a commercial invoice, packing list and customs declaration. Our team prepares the standard documentation as part of cross-border bookings — you'll be told in advance if anything extra is needed for your specific goods.

You'll receive collection and delivery updates by email or text. For account customers, the dispatch desk can also give live status by phone at any time.

Cancellations made before collection is scheduled are refunded in full; later changes may carry a fee depending on notice given. Full details are on our Refund Policy page.

Yes — weekly and scheduled contracts are one of our most common bookings. A dedicated account handler manages recurring routes so you don't have to re-book each time.

We don't take payment through this website. Once your quote is agreed, our dispatch team will confirm payment terms with you directly — typically bank transfer or invoice, depending on whether you're booking as a business or an individual.

Still have a question?

Dispatch is on hand to talk through your route, timing or paperwork.

Contact Dispatch